The Challenge

Our client is a manufacturing company specializing in the reconditioning of industrial parts.

Their reconditioning process is broken down into two steps:

  1. Part intake, evaluation, and repair estimates
  2. Part repair
Once an estimate is made and repair is approved, our client uses an ERP system to track the repair through their plant.  However, the intake step was being managed with paper forms.  That proved to be very inefficient and our client did not have a good way to track parts that were on-site but not yet approved for repair.

They were looking for a software solution that would:

The Solution

We worked with the client to review the paper forms and understand what steps were actually taken during the intake process.  Unsurprisingly, the actual intake process in use had outgrown what the paper forms reflected.  We then built a custom web application with a multi-page form that would do everything the paper form did and more.

Features of this application included: